Shall we Zoom?

Infographic: Zoom Grows Exponentially | StatistaChart Source:  https://www.statista.com/chart/21484/zoom-daily-users/

In less than a month we are all now Zoom-a-holics.

I have attended a Barmitzvah on Zoom, a Church meeting on Zoom, a surprise birthday party on Zoom, as well as countless work-related meetings, client meetings, and a TV interview.

Zoom has entered our lexicon in the same manner as ‘Hoover’. I note that we still don’t ‘Dyson’ yet.

A month ago when the user base had risen spectacularly to 200m, the share price was around $110. It closed Friday 24th April at $159 – a rise of 45%, after hitting an all-time of $180 a few days before. Its user base has risen 50% in a month, a whopping increase of 290m daily users in less than four months, so that kind of makes sense.

Having just bailed out of Tesla at a significant profit (figuring that, yes, it is just a car company, and no, people aren’t driving or buying cars right now) I wonder when it will be time to call time on Zoom.

There have been wobbles in the last extraordinary month. Classic Zoom-bombs in online classrooms and webinars leading to bans from use in several country’s public services and education ministries. Not so in the UK, however. Zoom premiered quite literally with Boris Johson’s cabinet and G20 meetings and is now the technology that enables the Mother of Parliaments to operate.

Education ministries are allowing their teachers and students back into the zoom waters, and there is greater persistence in adoption and usage, presumably nudging more people to take on a paid-for subscription.

Zoom has also addressed a number of security concerns and reacted quickly to fix problems with its recorded meetings practices.

The question will be, when is Peak-Zoom. We have passed this current Peak-COVID in many countries, but with continuing work-from-home in many places around the world, there is still a tail-wind, and its user base will grow. At a market cap of $44 billion, that works out at around $150 per subscriber (which is equivalent to the revenue from one annual paid subscription at the lowest tier). It needs to grow the user-base much faster and/or convert more of its users to the paid version to justify this valuation, but it is already a profitable company, and in the right place at the right time. Plenty of Zoom to grow.

There’s an App for that.

One thing that Working From Home has shown me this past week, is the abundance of Apps that I haven’t been using.

Last week I upgraded Zoom to the paid version ($14.99 a month) and installed the WebCam, Airpods, Extra monitor and Green Screen that I wrote about in the last blog. Now my Zoom calls are on steroids. Last week the Zoom price, well, Zoomed. Screenshot 2020-03-26 at 3.06.30 PM

This week, I have been full force into Teams, OneNote, SharePoint, OneDrive and the myriad of Microsoft 365 apps.

I am an Apple-Addict and Mac-Mad, so it is rare for me to do so much in Microsoft, but I must say that I have found all the Apps to be robust and platform-agnostic (running on my Mac as well as my iPhone).

Screenshot 2020-03-26 at 3.08.08 PM

Thankfully we were able to upgrade our home Broadband as our two adult children are on Stay At Home notices from the Singapore Government. Nothing to stop us now. At least nothing other than COVID-19 and the impending global recession.

COVID-19 – Working from Home: Zoom, Zoom I’m in my room.

The only winner in my listed equity portfolio recently has been Zoom. See the chart below, but don’t look at the P/E ratio.

Screenshot 2020-03-18 at 3.50.34 PM

Yes, that’s a pretty high P/E ratio (I said, don’t look), and a sweltering market cap, so is only a small part of my equity portfolio, but it is a nice feeling to have something that looks green in the morning other than an Avocado shake.

As a business tool, however, in truth I have only dipped my toes into Zoom, as I already have FaceTime, Skype, WebEx, Teams, Google (something or other) and WhatsApp. But I like what I see.

I have been using the basic version for a year or so, and still get confused when using it, but I am determined to become more proficient, particularly as I am now a satisfied shareholder.

The basic version is free, but once you start dabbling, though, be prepared for some additional costs…

Virtual Background – this is a neat feature – but for it to work well (at least on a 2-core MacBook Pro) you need a GreenScreen. I typed ‘how to get a green screen?’ and was directed by the Zoom ChatBot to Amazon. The range was huge $10 to $200. My family hails from Scotland, so I ordered delivery of the $10 version. It arrives Friday.

I soon found that the free 40 mins on the basic version aren’t enough for me, as I tend to prattle on, so I signed up to the Standard Pro Monthly at US$14.99 per month (you get a discount if you pay for 12 months upfront).

Next are the thoughts about a second monitor ($100), web-cam ($200), Airpods ($200). I can see a trip to the computer store coming… oh, wait.. can’t go out so that will be Amazon again.

But beyond the purely technical aspects of working at home are some more basic tips, kindly also provided by Zoom, and worth a think about.

Zoom Work-from-home tips

• Get dressed: Get dressed from head to toe. You should put on a shirt or outfit you’d normally wear to the office work and not the ratty old shirt you’d wear to clean your garage.
• Take 5 regularly: Just like the office, proactively take breaks every hour to avoid burnout. Take the dog for an extra walk (your dog will love it!), put in that load of laundry, or spend 15 minutes outside with the kids (they’ll love it, too!).
• Stretch! Stop your video and stretch yourself a little bit every hour. Take a lap around the kitchen in between calls or use a lacrosse ball or massager on your back to stave off the kinks. Or make it more fun and use a virtual video workout background and get your reps in during a meeting!
• Communicate your availability: Publish your calendar so others can see it and quickly understand your commitment. You can block off time for work on projects, set reminders for important tasks, and even reserve a time to get dinner started. You can also toggle your Chat status to busy when you need to be heads-down on a project.
• Eliminate distractions: Shut the door to give yourself some privacy and separation, especially at home. Even hanging a curtain to separate your space can help. You’ll also want to close tabs and pause notifications so you’re not tempted to constantly check social media. Even setting a 10-minute meeting or two throughout your day to specifically check your feeds can give you a break and something to look forward to.
• But avoid isolation & loneliness: Many people need that personal contact with their team, so it’s helpful to have daily team stand-ups and check-ins. You can even set up a “group lunch” with your colleagues. Talk live or disable the audio and chat with the group or 1-on-1 privately, whatever helps you get the conversation and connection you need.

Welcome to the new world.